In case you are not satisfied with our services, we will try to find a solution together quickly. Berlitz can always be reached by telephone and e-mail to deal with questions of an administrative nature, regarding the content of the course or regarding study materials.
Additionally, it is possible to submit a written complaint. To do so, you can complete the complaint form on the website.
Complaints will be answered as quickly as possible and will be treated confidentially. We take complaints with regard to our services very seriously and strive to resolve a complaint mutually in consultation with the customer. For more information, please consult our complaints procedure.