In case you are not satisfied with our services, we will try to find a solution together quickly. Berlitz can always be reached by telephone and e-mail to deal with questions of an administrative nature, regarding the content of the course or regarding study materials.

It is possible to submit a written complaint via email to

Complaints will be answered as quickly as possible and treated confidentially. We take complaints with regard to our services very seriously and strive to resolve a complaint mutually in consultation with the customer. For more information, please consult our complaints procedure.