This Data protection statement informs you about how Berlitz Canada processes your personal data ("data") in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec Law 25 (Loi sur la protection des renseignements personnels dans le secteur privé).

1. Data Controller

2. Contact Details for our Data Protection Officer

3. General Information About Data Processing

Berlitz Canada processes personal data for the operation of our business and website. This data may be disclosed to third parties, including transfers outside Canada (e.g., USA). All transfers are subject to appropriate safeguards such as Standard Contractual Clauses and technical protections.

4. Data Processing

a) Log files when visiting our website

We process standard log data including page names, access times, data volume, browser/OS versions, referrer URLs, IP addresses, and provider info. This data supports website functionality and security. Logs are deleted after 7 days unless needed for incident investigation.

b) Hosting and infrastructure

Our website is operated using Amazon Web Services (AWS) infrastructure, which provides secure global hosting and data centers. AWS privacy safeguards and certifications apply.
AWS Privacy Policy

c) Contacting us

Your contact form or email submissions (name, contact details, message) are processed to respond to inquiries. Data may be handled by Salesforce and automated via Zapier integrations.
Salesforce Privacy Policy
Zapier Privacy Policy

d) Contract performance

Data required to perform contracts (orders, deliveries) is processed, including sharing delivery contact info with logistics partners. Payments are handled by Snipcart and Stripe under their respective privacy policies.
Snipcart Privacy Policy
Stripe Privacy Policy

e) Customer support and account management

Customer data is managed via Salesforce and user accounts with your consent.

f) Booking appointments using Calendly

We use Calendly to schedule appointments. Your booking data may be processed by Calendly and forwarded through Zapier.
Calendly Privacy Policy

g) Prize draws

If you participate in prize draws, your personal and business data may be used for administration or shared with partners for prize fulfillment.

h) Job applications

If you wish to apply for a position at Berlitz Canada, you may submit your application either by sending your details and documents via email to instructors@berlitz.ca or careers@berlitz.ca, or by applying through our global careers platform at our careers portal.

The personal data you provide (such as your name, contact details, resume, cover letter, and other application materials) will be collected and processed solely for the purpose of managing and evaluating your job application.

Applications submitted by email will be processed by Berlitz Canada's HR department directly. Applications submitted through the global recruitment platform will be handled according to the platform's privacy and data protection policies.

Your data will be kept strictly confidential and processed in compliance with applicable Canadian privacy laws. If your application is unsuccessful, your data will be held only as long as necessary for recruitment purposes unless you consent to longer retention or retention is required by law. If you become an employee, your application data will be included in your personnel file and managed in accordance with employment regulations.

You may request access to, correction, or deletion of your application data by contacting us at marketing@berlitz.ca.

i) Data management and customer support

For purposes of providing efficient customer support, we use the Salesforce customer management system. We use Salesforce to collect, link, and evaluate form data (contact details, customer account, order data, etc.) processed on our website. This data is transferred to Salesforce servers during processing.

Processing is performed on the basis of our legitimate interest in providing customer service, as permitted under Canadian privacy laws (including the Personal Information Protection and Electronic Documents Act - PIPEDA).

Salesforce is a global company with its parent company located at Salesforce Tower, 415 Mission Street, San Francisco, CA 94105, United States. Data processing may occur on servers located outside of Canada. Salesforce ensures adequate protection of your data by implementing various data protection measures, including contractual tools. Please refer to Salesforce's privacy policy for detailed information: https://www.salesforce.com/company/legal/privacy/.

j) Anonymization for creating interest categories

Berlitz Canada anonymizes your personal data (such as your email address) to remove any direct link to you as an individual. This anonymized information is used to create interest categories to better tailor our services and marketing efforts to different groups of customers.

This anonymization and processing is based on our legitimate interest in better serving our clients and potential customers in compliance with applicable Canadian privacy laws.

k) Newsletter

If you subscribe to our email newsletter, we process the information you provide such as your email address and optionally other data you submit voluntarily. This allows us to regularly keep you informed about our company and services.

Your consent is required for us to send you newsletters. By subscribing, you confirm your consent as follows:

"[ ] I would like to subscribe to the newsletter of Berlitz Canada. I can withdraw my consent at any time by sending an email to marketing@berlitz.ca or by using the unsubscribe link provided in each newsletter."

To prevent misuse, after registration you will receive an email asking you to confirm your subscription (double opt-in). Your registration, including the time of registration and confirmation and your IP address, will be logged to verify your consent in a legally compliant way.

The legal basis for sending the newsletter is your consent. The legal basis for sending the confirmation email and logging related data is our legitimate interest in securely confirming your consent and preventing misuse of the registration process.

We use service providers to send the newsletter on our behalf, including Salesforce and other trusted processors. These providers process your data exclusively on our behalf and under contractual data protection terms.

5. Use of Cookies and Tracking Technologies

We use cookies classified as:

• Strictly Necessary: Required for site operation.
• Functional: Enable enhanced features and personalization.
• Performance: Collect site analytics.
• Targeting: For advertising and retargeting.

Non-essential cookies are only set with your consent, which you can modify anytime using our cookie settings button below.

Cookie Settings

6. Analytics and Marketing Services

Google Services (Google Analytics, Google Ads, YouTube)

Used for site analytics, advertising conversion tracking, and video embedding. IP anonymization is active for Google Analytics. Data may be transferred to the US under privacy safeguards.
Google Privacy Policy

Microsoft Advertising and Clarity

Microsoft Advertising tracks ad clicks and conversions; Clarity records user behavior with heatmaps and session replays. Data transfers to Microsoft with contractual protections.
Microsoft Privacy Statement

Meta (Facebook) Custom Audiences

Facebook pixel tracks campaign success and retargeting via cookies, with data processed outside Canada.
Facebook Data Policy

LinkedIn

LinkedIn cookies track social media and advertising performance.
LinkedIn Privacy Policy

7. Cookie List

Cookie Name	Source	Category	Lifespan	Description
OptanonAlertBoxClosed	.www.berlitz.com/en-ca	Strictly Necessary	1 year	OneTrust cookie banner dismissal; no personal data.
OptanonConsent	www.berlitz.com	Strictly Necessary	1 year	Stores cookie consent preferences.
_ga	berlitz.com	Performance	2 years	Google Analytics unique user ID cookie.
_gid	berlitz.com	Performance	Session	Google Analytics session cookie.
_gat_UA-*	berlitz.com	Performance	1 minute	Limits request rate to Google Analytics.
ABTastySession	www.berlitz.com	Performance	Session	Tracks visitor sessions for AB Tasty A/B testing.
ABTasty	www.berlitz.com	Performance	Session	Records test variant and performance data.
_clsk	berlitz.com	Performance	Session	Microsoft Clarity session identifier.
_fbp	berlitz.com	Targeting	3 months	Facebook Pixel for advertising and retargeting.
fr	facebook.com	Targeting	3 months	Facebook used for ad delivery and targeting.
YSC	youtube.com	Targeting	Session	YouTube video tracking cookie for ads.
IDE	doubleclick.net	Targeting	2 years	Google retargeting cookie.
MR	c.bing.com	Targeting	Persistent	Microsoft Ads tracking cookie.
SRM_B	c.bing.com	Targeting	Persistent	Supports Bing ad functionality.
MUID	bing.com	Targeting	Persistent	Microsoft user ID cookie for tracking.
bscookie	linkedin.com	Targeting	2 years	LinkedIn ad and user tracking cookie.
bcookie	linkedin.com	Targeting	2 years	LinkedIn browser identification.
AnalyticsSyncHistory	linkedin.com	Targeting	Persistent	LinkedIn cookie sync and tracking.
gclid	berlitz.com	Targeting	Session	Google Ads click identifier.
ANONCHK	c.clarity.ms	Targeting	Persistent	Microsoft Clarity anonymous user behavior.
_gcl_au	berlitz.com	Targeting	Persistent	Google Adwords experimentation tracking.
WG_WEB	berlitz.com	Unknown	Persistent	Under investigation.
timeCookie	berlitz.com	Unknown	Session	Under investigation.

8. Data Retention Period

We retain personal data only as long as needed for processing purposes or legal obligations. Cookies persist per their lifespans unless manually cleared. You may revoke consent or delete cookies anytime.

9. Your Rights as a Data Subject

Contact us at marketing@berlitz.ca to exercise your rights or ask questions.

10. Changes to this Data Policy

We may update this policy as required and post revisions here.

11. Contact