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Cancellation and Refund Policy

Cancellation

Students may cancel this contract and receive a full refund of all tuition fees prior to the start date of class. Registration and material fees are not refundable.

Program Cancellation

If Berlitz cancels a program subsequent to a student’s enrollment, all monies paid will be refunded.

No Show

An enrolled student who doesn’t attend their first scheduled lesson (No Show) and subsequently cancels their program will be charged a $200 Program Cancellation fee. Registration and Materials fees are not refundable.

Withdrawal or termination

Students are eligible for a refund of tuition fees up to the published midpoint date of their term of enrollment OR prior to consuming 50% of the number or lessons denoted in the quote/agreement; whichever comes first. If a student should be terminated or withdraws for any reason, all refunds will be made according to the refund policy and refund table specified below.

Last Date of Attendance

All refunds are calculated based upon the last date of attendance (LDA) and are paid within forty-five (45) calendar days from the documented date of withdrawal determination (DOD).

Date of Determination

The date of determination is defined as: (a) the date the student gives notice of withdrawal to Berlitz; (b) the date Berlitz administratively withdraws the student; or (c) the date Berlitz terminates the student due to failure to adhere to Berlitz’s attendance, conduct, or student progress policy. If a student provides notice of withdrawal such that the 45-day window ends before the last date of attendance, the refund will be paid within forty-five (45) calendar days from the last date of attendance (LDA). In the event that no notice of withdrawal (written or verbal) is provided, Berlitz will automatically withdraw a student after she/he has been absent from scheduled lessons for 30 consecutive calendar days (excluding any scheduled breaks of the institution).

Additional refund provisions:

• Agreement terms are contracted specific to each program and are based upon the course duration and schedule.
• For Corporate contracts, terms are made to comply with each specific corporate agreement.
• Refunds for students on an agreed upon installment plan will be calculated using the table below based on total amount paid.

The Student Understands

1. All fees must be paid in advance or have an agreed installment plan. Credit Card, Check, and ACH/Wire/Bank Transfer payments accepted.
2. This enrollment includes a non-refundable registration and material fee.
3. Lessons lengths are 45 minutes, or 60 minutes, and include a short 5 min break.
4. The term of this agreement is noted by program duration dates located in the quote Failure to take lessons within this period will result in the forfeiture of the lessons funds. Students may request extension of the contract one time, which will be granted at Berlitz discretion.
5. During the program, lessons may be delivered by more than one instructor.
6. Berlitz supervisors may monitor/observe instruction for training and quality assurance.
7. Berlitz Programs have varying session rescheduling allowance based on the program purchased.

8. Rescheduling at Learning Center and National Programs: Students may reschedule private lessons during their contract period, which can be done by requesting the change before 5 p.m. of the working day preceding the scheduled lessons.

• Working Days are Monday thru Friday, excluding holidays.
• If notification is received after 5 p.m. of the working day, or not at all, the student will be charged for the lessons scheduled and not taken regardless of the reason for wanting to reschedule.

8a. Rescheduling at Live Online Virtual Programs: Reschedules can be done up to 24 hours before the start of the session.

9. Students enrolled in Learning Center based Private Instruction have the following benefits:

• Students can take lessons in person at the Learning Center, or via Berlitz online platform.

• If the student is unable to attend the In-Person lesson (due to travel, etc.) Berlitz will offer the program via Berlitz online platform.

• If the center cannot be open for an unforeseen reason, lessons will be delivered via Berlitz online platform.

10. Private students may transfer account balances representing lessons paid for but not used to any authorized Berlitz Language Center in the world prior to the program end date noted in the quote/agreement. Because Berlitz transfers cash value and not lessons, the number of lessons may vary due to prices at destination centers and exchange rate fluctuations.

11. For students of English only – “I have received an explanation of this agreement in my native language”.

12. The student must attend 80% of the program to receive a Certificate of Achievement.

13. Berlitz Languages Inc. is accredited by the Accrediting Council for Continuing Education and Training (ACCET).

14. Berlitz Instructors are native fluent in the language they teach, have a bachelor’s degree or equivalent, and have completed the Berlitz Instructor Qualification Program.

**For all students enrolled at Berlitz language Centers in New York State:

1. Berlitz does not provide any employment placement or counseling services in connection with the course for which you are enrolled, nor does it promise or guarantee employment of any kind by completing the course of study described in the quote/agreement.
2. By your signature on these terms and the quote/agreement, you hereby acknowledge that you received all disclosure material required by Section 5005 of the Educational Law of the State of New York.

The Student Understands

1. All fees must be paid in advance or have an agreed installment plan. Credit Card, Check, and ACH/Wire/Bank Transfer payments accepted.
2. The license starts the day you receive an email with your access credentials to MyBerlitz, the learning platform.
3. Student will have access to a language skill level online test before enrollment.

4. Student will have access to the learning software, which includes online learning material.

5. Students may take one live coaching session per 2 eLearning modules completed until they have completed 40 eLearning modules. After completion of the 20th live coaching session, the student will have access to unlimited online private instructor-led lessons, one per day, which can be taken during the learning software subscription period. Students may reschedule lessons a minimum of 24 hours in advance. Any lessons not taken by the program end date are forfeited.
6. The term of this agreement is noted by the Document date in the quote/agreement.

Berlitz On Demand

Cancellation and Refund Policy

Berlitz USA will refund the Tuition fee minus a cancellation fee of the product purchased if cancellation request is submitted via email within fourteen (14) days of the activation of the license. The Berlitz OnDemand refund policy does not apply to any other product purchased from Berlitz Languages, Inc.

Additional refund provisions:

Agreement terms are contracted specific to each program and are based upon the course duration and schedule. For Corporate contracts, terms are made to comply with each specific corporate agreement. Refunds for students on an agreed upon installment plan will be calculated using the table below based on total amount paid.

The Student Understands

1. All fees must be paid in advance or have an agreed installment plan. Credit Card, Check, and ACH/Wire/Bank Transfer payments accepted.
2. The license starts the day you receive an email with your access credentials to MyBerlitz, the learning platform.
3. Student will have access to a language skill level online test before enrollment.
4. Student will have access to the learning software, which includes online learning material.
5. On Demand Plus w Live 1:1 Conversation Classes: Students may take their live 1:1 conversation classes at any time during their license period. Students may reschedule their lessons a minimum of 24 hours in advance. Any lessons not taken by the program end date are forfeited.
6. The term of this agreement is noted by the Document date in the quote/agreement.

Berlitz Connect/CyberTeachers

Cancellation and Refund Policy

Berlitz USA will refund Tuition fee minus Activation License fee of the product purchase within thirty (30) days of the date of purchase. The Berlitz Connect refund policy does not apply to any other product purchased from Berlitz USA.

Additional refund provisions:

• Enrollment agreement terms are contracted specific to each program and are based upon the course duration and schedule.
• In the event your account becomes thirty (30) days past due, it may be turned over to a third-party collection agency or referred for legal action. If an account is turned over for collections, you will be responsible for all collection costs and legal fees associated with the collection of the debt. By signing this agreement and by providing Berlitz with your phone number(s), you agree that Berlitz has your express, written consent to provide your phone number(s) to third party debt collectors in the event of delinquency on your account. You acknowledge that phone numbers provided to Berlitz will be used by third party debt collectors to contact you, should you become delinquent on your account, for the purpose of discussing the delinquency and attempting to collect on the debt.

The Student Understands

All fees must be paid in advance. The term of this agreement is noted by the Document date located in the quote/agreement. This enrollment includes a non-refundable License Activation fee.