About the customer

Number of employees worldwide

168 K

Industry

Travel

Number of employees in Poland

150

Challenge 1: Getting back on track after the pandemic

It's no secret that the pandemic had a significant impact on various sectors of the economy, and the tourism industry was one of the areas that felt the negative effects the most. Faced with the end of the lockdown, the company decided to invest in employees, ensuring a quick return to the market.  

The need for the company to invest in its team has become important from the perspective of the quality of services offered by the company. Renewal of the language and rapid improvement of employees' language competence became a priority, since a fluent language allows one to deal effectively in a multicultural business environment.

Challenge 2: Unification of training and invoicing

The company struggled with the lack of a unified form of employee training and a consistent invoicing process. This inconsistency generated organizational and administrative difficulties, affecting the increased workload of the relevant departments.    

Challenge 3: Lack of tools to monitor progress

The lack of an effective environment for tracking learning progress and attendance posed a challenge to effective training management. Without dedicated tools, it was difficult to assess skills gained and the effectiveness of training. 

Project implementation strategy

All employees in Poland, that is, a total of 150 people, received training in English, French, German, Russian and Polish.

Language course on our platform

Staff working across the country (about 100 people), within a distributed structure, were provided with language training on the Berlitz on Demand platform. 

 It is an innovative tool for self-learning languages and improving skills, allowing you to report, monitor your progress, and receive a Certificate of Progress, giving you an additional incentive to continuously develop your language skills. 

Individual language courses with a teacher


Office workers, on the other hand, have the option to take language courses online and onsite at the Berlitz school. Most staff, however, opt for online lessons because of the flexibility it offers. Members of the team choose the languages they want to improve their fluency in. English and French are the most common due to the fact that internal communications are conducted in those languages. To date, more than 50 individual language courses have been conducted as part of the cooperation.    

Effects of cooperation

  • Increased team satisfaction and improved language skills  

  • Enabling access to training for employees working across the country 

  • Effective tracking of learning progress and monitoring of training attendance 

  • Introducing a training system that allows a large number of people to improve their competence at the same time  

  • Unifying training and invoicing, through the implementation of differentiated courses under a single language training provider and great administrative service 

Do you need a tailored solution for your business?

Contact our language consultant to receive a personalized training offer tailored to the requirements of your company and employees.