Frequently asked questions

A deposit is due as soon as we send you the booking confirmation by email. You will find the exact amount directly in your invoice, which you will receive together with the confirmation email.

Please pay the remaining amount six weeks before the start of the camp at the very latest. Of course, you can also pay the entire amount straight away.

We accept the following payment methods in our online shop: Visa, Mastercard, SEPA, bank transfer, and PayPal. Please note that SEPA payment is only available for German accounts.

If you wish to pay by bank transfer, you will find our bank details at the bottom of the invoice that you receive via email with the booking confirmation.

No, payment in instalments is not possible for our kids & teens language camps.

Yes, we do! When registering siblings, the second and each subsequent child will receive a 10% discount on the language camp price. You can select the discount in the checkout when booking these together and it will be deducted directly from the price. If the siblings are attending different camps, please contact our team.

Please note: The sibling discount cannot be combined with other vouchers/discount promotions. There will be no cash payment, partial redemption, or retroactive crediting to bookings already made. Terms and conditions of Berlitz Deutschland GmbH apply.

Your contact person at the camp is the Camp Director. Before the camp starts, you will receive an email with the name and telephone number of the Camp Director.

If you have an urgent request, please contact the Camp Director, preferably via text message/WhatsApp with your callback request.

We ask for your understanding that the Camp Directors cannot be immediately reached at all times, as they are also responsible for the entire organization and supervision of the camps.

Our counselors come from different countries around the world and speak the camp language at a native level. They are there for the participants all day, teaching in the mornings, arranging activities in the afternoons and evenings, and acting on many of the ideas with the campers.

Our team is very experienced when it comes to homesickness or other concerns, and has a variety of practical solutions. The camp team is there for the children around the clock.

But even before the camp, you can help to avoid this before it starts: explain to your child how the trip will be and pack a familiar item. Explain to your child that the Berlitz team is always there and can be approached at any time.

You can also read these and many more practical tips about preventing and handling homesickness on our blog (in German).

The leisure activities vary and depend on the location. You can already choose from different programs when booking: These range from horseback riding and football camps to windsurfing programs or canoeing adventures.

In addition to these fixed program elements, our teams plan our other activities on site on a daily basis in order to be able to react flexibly to the wishes of the participants as well as the local weather.

Take a look at our sample weekly schedule, which illustrates a typical camp week.

Our team will answer all questions regarding the ages of the other participants in the booked camp. Simply contact us. The age groups are also indicated for each camp in our online shop.

Yes, absolutely! Usually a big number of the participants come to camp without any friends - but go home with many new ones!

At overnight camps, three meals are inlcuded (breakfast, lunch, dinner) as well as drinks like juices, tea, or water. Depending on the location, lunch can be carried out as packed lunch and dinner will be a warm meal.

At our Day Camps (without overnight stay), kids and teens receive a lunch together per day, including drinks like juices, tea, or water.

Usually, we can take care of food intolerances or special dietary requirements. Please indicate this information in the questionnaire and contact us before the camp so we can check the possibilities on-site.

You will find all information about your packing list in the travel information which we will send to you via email before the camp starts.

Some camps have special requirements:

• Watersports camps: Own swimwear and towels are required.
• Horse riding camps: You child needs an adequate riding equipment.

Medication has to be indicated in advance in the questionnaire.

In case your child takes medication regularly, please hand it over with an appropriate labeling to the Camp Director on arrival day. After prior consultation with the facility, the medication can be refrigerated if necessary.

Should your child need help with taking the medication, please inform the Camp Director in advance.

It is your decision how many pocket money you give your child for the camp. Based on experience, we recommend 20€ per camp week.

This depends on the location. You can contact us in advance to get information about the room size for your desired camp.

It is important that your child informs our counselors, if there is anything he or she needs to talk about. When not feeling comfortable in the room, it is best to contact the team, so we can find a good and quick solution together.

Use of mobile phones is only allowed during specific times at our camps. At nights, all mobile phones are locked in a safe at the counselors room.

Regardless whether it is a sports camp, a climbing camp or else: Our counselor team is trained to motivate the children and young people to speak actively in the foreign language at all times. Just like during a stay abroad.

In the mornings, it’s time for language instruction: Learning takes place through exercises that encourage active speaking, such as interviews or role-playing. During the afternoon and evening group activities, all communication between the staff and your child will also take place in the foreign language. Exceptions are made for instructions for special sports activities (e.g. water sports or horse riding), safety-related information, or emergencies.

Of course the kids sometimes speak to each other in their native language. But customer feedback from recent years shows that most students are more confident in speaking in the foreign language after the holiday camp.

The children are divided by age and knowledge of the language. If, for example, a participant is bilingual but 10 years old, he or she can take part in language lessons for older kids for sure.

Our counselors are trained according to the Berlitz methode and are experienced in teaching children. Additionally, they have to show a first aid certificate and an extended criminal record.

Yes, all participants receive an email with the camp magazine and a link, where the individual certificate can be downloaded (incl. language level).

You can find detailed information about arrivals and departures in the travel information.

Please find the day of the week for arrival and departure on your booked camp date.

We do not offer group transfers for our camps. Organization of arrival to and departure from the location (e.g. ferry or bus tickets) must be made independently from Berlitz.

You will receive all the important information from us by email in good time before the start of the camp.

• You will receive a link to the online questionnaire where you can indicate emergency contacts, medical advice, any learning difficulties with the target language, etc.
• We will send you travel documents with a packing list, information about the program, times for arrival and departure, the contact details of the Camp Director who will be looking after the children on site, etc.

Berlitz offers you various travel insurance options from HanseMerkur.

• For holiday camps within Germany, we recommend travel cancellation insurance, or the more comprehensive Berlitz Germany coverage (including travel cancellation insurance, holiday guarantee, travel health insurance, emergency and luggage insurance).
• For trips to other European countries, the Berlitz European cover is a good choice.

Berlitz offers you various travel and supplementary insurance policies from HanseMerkur. Below you will find an overview of the insurance packages, and you can download the details.

Travel cancellation insurance:

If you cancel a travel booking for an insured reason or start a trip late, we will reimburse you for the cancellation costs or the additional outward travel costs respectively.

Details about travel cancellation insurance

Berlitz coverage for Germany:

• Travel cancellation insurance (see above)
• Holiday guarantee (travel interruption insurance)
• Travel health insurance in Germany and border regions
• Emergency insurance
• Luggage insurance

Details about Berlitz Germany coverage

Berlitz European cover:

• Travel cancellation insurance (see above)
• Holiday guarantee (travel interruption insurance)
• Travel health insurance including repatriation
• Emergency insurance
• Luggage insurance

Details about Berlitz European coverage

We recommend booking the insurance directly together with the language camp in our online shop. You can simply add the desired insurance in the booking process.

Adding an insurance after you have booked your camp is only possible within 48 hours and must be done manually by a Berlitz employee. To do so, please contact us by email at sprachcamps@berlitz.de.